Terms and Conditions

Terms and Conditions

 

General Terms & Conditions

This policy sets out the terms and conditions that will apply to any items purchased through our Website.

This General Terms and Conditions policy incorporates the Full Trading Terms and Conditions and acceptance by you of these General Terms and Conditions shall be deemed to be an acceptance by you of the Full Trading Terms and Conditions. These terms and conditions do not affect your statutory rights in any way.

Eligibility to purchase

The purchase of merchandise through this Website is strictly limited to parties who can lawfully enter into and form contracts on this Website in accordance with law of the United Kingdom.

In order to make purchases through the Website, you will be requested to provide certain personal details, including your real name, phone number, e-mail address, payment details and other requested information as indicated.

You represent and warrant that the payment details you provide on ordering are both valid and correct and that you are the person referred to in the billing information provided.

Purchases made through this website are for the personal use of the buyer and are not to be used for re-sale, commercial purposes or any other commercial benefit unless otherwise stated in a proper trading agreement between the purchaser and Charles and Patricia Lester Ltd.

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Electronic Contract Formation.

Once your order has been placed, you will receive an acknowledgement of the details of your order via email. This is not an order confirmation and does not constitute an acceptance of your order by us.

All orders are subject to acceptance and availability. We shall not be liable in the event we are unable to supply a particular item. If there are any changes to expected delivery times either because items are no longer in stock or Special Order items are likely to take longer to produce, then we will stipulate this at the time of your order. We reserve the right not to accept your order in the event of returned and unauthorised payments.

Retention of Title

All items shall remain the property of Charles and Patricia Lester Ltd until paid for in full.

Acceptance of terms

If you set up an account with us and/or place an order with us you confirm that:-
You are eighteen (18) years old or over;
You are free and willing to enter into this Agreement;
The personal information in your Account is correct, and will be updated by you as necessary;
You will not disclose your username or password or login details to anyone else;
You will not transfer your Account to, or share it with, any other person;
You will not leave your browser logged on to the Site without your attendance so that unauthorised persons might be able to access and/or amend your Account without your knowledge;
You will not exit from the Site without properly logging off using the “Logout” link;
You will not copy, adapt, modify, reverse engineer, disassemble or decompile any of the software underlying the Site;
You will notify us immediately if you become aware of any unauthorised use of the Site;
You will not create or maintain any unauthorised connection to the Site; and
You will abide by the terms and conditions of this Agreement.

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International Use

We make no promise that content on the Site is appropriate or available for use in locations outside the United Kingdom, and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

Links to Third Parties Sites

The Site has hyperlinks that will take you to other websites that we feel may be of interest to you. Selecting any of these links may direct you to a website that is not related in any way to us. We take no responsibility for the content contained on any such website and the link to these other websites does not imply an endorsement or recommendation of the website, its products or its services.

Liability

Our liability in connection with any item(s) purchased through our Website is strictly limited to the purchase price of such item(s).

Jurisdiction

These terms and conditions shall be governed by and construed in accordance with British Law and the Purchaser hereby agrees to be subject to the jurisdiction of the British Courts. None of the above terms affect your statutory rights as a consumer.

Force Majeure

If the company is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials the date of delivery shall be postponed for the period that the circumstances continue.

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Accessing and using the site

The content of the Site is for your general information and use only. You may access the Site solely for your own personal use. You must not use any content of the site for any commercial or illegal use.

The Company reserves the right to grant access to certain areas of the site not normally available to all visitors. Granting access to one individual does not guarantee another individual being granted the same access.

All users of the site are requested to respect our Intellectual Property Rights and Copyright Policy.

Cookies

Cookies must be enabled to benefit from the full shopping experience. If cookies are not enabled, please follow the guidelines which appear when you try to access a part of the site which requires cookies.

Online Presence

No warranty is given by Charles and Patricia Lester Ltd that their website will be constantly online or free of defects and errors at any time.

Access Restrictions

The Company reserves the right to refuse to supply any individual or company and reserves the right to deny access to the Website.

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Intellectual Property Rights

The Company reserves the right to restrict access to users who do not respect the intellectual property rights and copy right policies of the Company.

The website, its content and all aspects of all products are protected by intellectual property rights including copyright and trade marks.

The Site contains material which is owned by or licensed to us. We reserve our rights in such intellectual property, as set out in our Copyright Notice. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Except as expressly permitted by these Terms, you may not copy, disseminate, or download any content of the Site.

All Trade Marks reproduced in the Site, which are not the property of, or licensed to us, are acknowledged on the Site.

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Copyright policy

Full Copyright Policy is available on request.Company Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Under no circumstances will we rent, sell, or otherwise convey to any third party the e-mail addresses or any other personal information pertaining to our customers. Charles and Patricia Lester Ltd use Sagepay Payments for our credit card processing and do not store any credit card information on file whatsoever.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will give you the opportunity to refuse any marketing e-mail from us at the bottom of our e-mail newsletters.

The type of information we will collect about you includes:-
Your Name
Address
Delivery Address
Phone Number
E-mail Address
Product preferences

We will never collect sensitive information about you without your explicit consent. You can check the information that we hold about you by e-mailing us at contact@charles-patricia-lester.co.uk If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and by law.

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Charles and Patricia Lester Mailing Database

Charles and Patricia Lester have a dedicated database of contacts which have been collected after many years of trading. This database of contacts is never passed on to third parties for any reason whatsoever. Occasionally printed newsletters and communications are posted to this mailing list.

Website privacy policy

The full Privacy Policy with details of all information collected is available on request.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie internet file which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings, this will enable the website to recognize you when you login to view your basket, wish list etc.

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If you have any questions/comments/feedback/suggestions about privacy, you should e-mail us at contact@charles-patricia-lester.co.uk Please email us if you would like to see a full copy of our privacy policy.

Newsletter E-mailing list

Our newsletters are managed using the online email service provider Constant Contact which enable us to manage our subscription lists efficiently and effectively. If you no longer want to receive any of our email newsletters, then please unsubscribe using the link at the bottom of every email newsletter.
Anti Spam Policy

We have a strict anti spam policy. We will not knowingly send email communications to anyone who has not requested to receive them. If however, you feel that you have been sent an email in error, then please reply and type “Remove” in the subject line or use the unsubscribe link at the bottom of every email newsletter.

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Ownership

The domain www.charlespatricialester.com is owned and the software is managed by Charles and Patricia Lester Ltd. The website is used and managed by the company Charles and Patricia Lester Ltd.

How to contact us

If you have any questions, you can contact us by any of the following methods:

Telephone: +44 (0)1873 853559

Fax: +44 (0) 1873 858666

 

Mail:

The Workhouse Design Studios,
Hatherleigh Place,
Union Road,
Abergavenny
Monmouthshire
NP7 7RL

Email: contact@charles-patricia-lester.co.uk

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Full terms & conditions

GENERAL

1.1 In these conditions CHARLES AND PATRICIA LESTER LIMITED trading as Charles and Patricia Lester Limited is called the company and any individual firm company or other party with whom the Company contracts is called the purchaser the goods means the goods which shall be the subject of the Contract between the Company and the Purchaser the Price means the prices specified in the Company’s quotation acknowledgement or other communication and agreed.

1.2 In the event that no Contract for the sale of the goods is entered but the company delivers the goods to another person whether or not on a sale or return basis these Conditions shall nonetheless apply with such modifications as shall be necessary to give effect to the arrangement and in particular but without prejudice to the generality of the foregoing the person to whom the goods are delivered shall in these conditions be referred to as the purchaser.

2.1 Any contract for the sale of goods howsoever made between the Company and the Purchaser hereinafter called the Contract shall incorporate and be subject to these Conditions. The only terms of the Contract shall be those contained expressly or by reference in the Company’s acceptance of order form and any representation or warranty written or oral made or given prior to the Contract is hereby expressly excluded. In the event of the Purchaser seeking to incorporate special conditions into the Contract such special conditions shall not apply unless they are accepted and agreed in writing and signed by a director of the Company.

2.2 Any quotation given by the Company is an invitation to the Purchaser to make an offer only within 28 days of the quotation date and no order of the Purchaser placed with the Company in pursuance of a quotation or otherwise shall be binding on the Company unless and until it is accepted in writing on the Company’s order acknowledgement form.

2.3 In the event that no quotation or written acceptance of order is given by the Company and the Company has received an order from the Purchaser and provided that the Purchaser shall have notice actual or implied of these Conditions in such circumstances the goods are supplied and subject to these Conditions.

2.4 Any waiver or breach of these Conditions shall not prejudice the Company’s rights in respect of any subsequent breach.

2.5 The Company reserves the right to amend these Conditions from time to time by sending a copy of the amended Conditions by ordinary prepaid first class post to the Purchaser at the address to which communications from the Company to the Purchaser are usually sent. All Contracts entered into 28 days after the date of posting shall be subject to those amended Conditions.

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PRICES

3. Unless otherwise provided in the Contract

3.1 price of goods shall be those ruling at date of receipt of order or if pursuant to a valid quotation the price stated in the quotation.

3.2 the price is exclusive of Value Added Tax or any other tax duty tariff or charge arising in the United Kingdom or elsewhere.

3.3 unless otherwise stated all prices are ex-factory and are exclusive of delivery, packing and insurance charges.

3.4 the Company reserves the right to impose a minimum order charge.

3.5 in respect of Contracts under which the Company sells outside of the United Kingdom the Purchaser shall pay in pounds sterling or in US dollars.

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RISKS

4.1 The risk in respect of all goods supplied under the Contract shall pass to the Purchaser as provided in the Contract or upon delivery to the Purchaser. The property in the goods shall not pass to the Purchaser except as provided in Condition 5.

4.2 Where damage or loss occurs to the goods before delivery thereof to the Purchaser in accordance with provisions in the Contract the Company undertakes to replace or at its discretion to repair free of charge any goods damaged or lost in transit to the contracted place of delivery, in which event the time for delivery of the damaged or lost goods shall be extended for such periods as the Company shall reasonably require for such replacement or repair.

4.3 Conditions precedent in the Company’s undertaking to repair or replace under Condition 4.2 above are

4.3.1 acceptance by the Company’s insurers that the damage or loss claimed by the Purchaser is recoverable under the Company’s policy

4.3.2 that the Purchaser shall have given notice in writing of such damage or loss with reasonable particulars thereof to the Company within 2 working days after receipt by the Purchaser

4.3.3 that the Purchaser if requested by the Company to do so shall have returned forthwith upon such request and at the cost of the Purchaser in the case of damaged goods such goods to the Company’s works within one month of receipt thereof

4.4 Save as expressly provided in this Condition, the Company shall not have any liability whatsoever for or in connection with any damage to or loss of the goods in transit to the contracted place of delivery and it is for the Purchaser if it so wishes to arrange such insurance as it may deem appropriate in respect of any damage to or loss of the goods that may occur after delivery has been made to the Purchaser.

4.5 In the event that no Contract for the sale of goods is entered into the Company and the Purchaser but the Company delivers the goods to the Purchaser who holds the goods as bailee whether or not on a sale or return basis the risk in respect of the goods shall pass upon delivery to the Purchaser and for such purposes the provisions of this Condition 4 shall apply.

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PROPERTY

5.1 Notwithstanding the provisions of Condition 4 the Company and the Purchaser expressly agree that until the Company has been paid in full for any goods, such goods shall remain the property of the Company the Purchaser shall hold them as bailee. If the Purchaser sells the goods before payment in full has been made and if the Company requires he shall hand over to the Company all claims for payment against the sub-purchaser.

5.2 So long as the property in the goods remains in the Company the Company shall have the right, without prejudice to the obligation of the Purchaser to purchase the goods, to take repossession of the goods and for that purpose to go upon any premises occupied by the Purchaser.

5.3 The Company may maintain an action for the price of the goods notwithstanding that property in the goods may not have passed to the Purchaser.

5.4 The purchaser hereby grants to the Company an irrevocable Licence to enter upon any property to which the Purchase has a right of occupation for the purpose of enforcing the Company’s rights under the clause. The Company shall not be liable for any damage or loss caused as a result of the company enforcing the Licence hereby granted.

5.5 In the event that no Contract for the sale of the goods is entered into by the Company and the Purchaser but the Company delivers the goods to the Purchaser whether or not on a sale or return basis the goods shall remain the property of the Company until such time as payment in full has been made and for such purposes the provisions of this Condition 5 shall apply.

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DESPATCH AND DELIVERY

6.1 The Company will use its best endeavours to comply with any date or dates for despatch of the goods ex-factory as stated in the Contract, but unless the Contract otherwise expressly provides such date or dates shall constitute only statements of expectation and shall not be binding. The Purchase shall accordingly accept delivery of the goods when they have been despatched. Time of despatch or delivery shall not be of the essence of the Contract.

6.2 If notwithstanding that the Company has used its best endeavours the Company fails to despatch or deliver the goods by such date or dates, such failure shall not constitute a breach of the Contract and the Purchaser shall not be entitled to treat the Contract as thereby repudiated or to rescind it or any related contract in whole or in part or claim compensation for such failure or for any consequential loss or damage resulting therefrom.

6.3 If the Company shall be prevented or hindered from supplying the goods or any part thereof in accordance with the Contract by any circumstances beyond its reasonable control including with prejudice to the generality of the foregoing force majeure breakdown of plant delay by suppliers trade disputes including dispute involving the Company’s own workforce and all other causes whether or not of a like nature beyond the reasonable control of the Company further performance of the Contract shall be suspended for so long as the Company is so prevented or hindered provided that in the event that the performance of the Contract shall be suspended for more than six consecutive calendar months the Purchaser and the Company shall be entitled by notice in writing to the other forthwith to terminate the Contract or to cancel any outstanding part thereof and in such circumstances the Purchaser shall pay at the Contract rate for all goods supplied by the Company to the actual date of such terminate. The Company shall not have any liability to the Purchase for any direct or consequential loss or damage suffered by the Purchaser as a result of the Company’s inability to perform its obligations under the Contract in the aforementioned circumstances.

6.4 In respect of Contracts under which the Company sells outside the United Kingdom the Purchaser must obtain all necessary export or import licences, exchange control consents and all other approvals of national and regional governments and authorities required to enable performance of the Contract as soon as reasonable practicable and in no case later than required to enable the Company to deliver on the earliest date upon which the Company is entitled to require the Purchaser to accept delivery and the Purchaser to receive the goods subsequent to delivery.

6.5 If no time for despatch or delivery is specified in the Contract the Purchaser shall be bound to accept the goods when the same are ready for delivery by the Company, the Company shall be under no obligation to despatch or deliver the same until the expiry of a reasonable time for the date of the Contract.

6.6 When expedited despatch or delivery is agreed to by the Company and necessitates overtime or other additional costs, the Purchaser shall reimburse the Company for the amount of such overtime payment or other costs. Where postponement of despatch or delivery is agreed by the Company or occasioned by the Purchaser, the Purchaser shall if required by the Company pay all costs and expenses incurred by the Company including a charge for storage of the goods at the annual rate charged by the Company occasioned thereby, but the goods shall be held at the Purchaser’s risk as from the date of postponement.

6.7 For the purpose of this Condition 6 despatch shall be deemed to have been effected when the goods are despatched ex-factory by the Purchaser.

6.8 For the purposes of Conditions 4.1 4.2 and this condition 6 delivery shall be deemed to have been effected when the goods are handed over to the Purchaser or a buying house or broker or other agent of the Purchaser appearing to have authority to receive them or as shall be agreed in the Contract.

6.9 For the purpose of Conditions 8.1 and 8.2 and this condition 6 receipt of the goods shall be deemed to have been effected when the goods are received by the Purchaser from the Company direct or from the buying house or broker or other agent of the Purchaser to whom the goods were delivered.

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PAYMENT

7.1 The Contract price for the goods supplied by the Company on a credit account of the Purchaser with the Company shall be payable net cash and without set-off not later then fourteen days from the date of invoice setting out the price of the goods and all delivery and insurance charges whether or not the goods have been received by the Purchaser.

7.2 The Company requires full payment to be cleared before shipment is made which will be within 7 working days of such payment unless otherwise specified. If the Company cannot comply with the delivery dates the Purchaser is well within his rights to request a refund. Special orders will require a 10% non-refundable deposit when the order is placed and before the order is started. The balance will fall due when the order is complete and seven days before shipping commences.

7.3 In the event of any goods being delivered at the Purchaser’s request by instalments then each instalment shall be deemed to be the subject of a separate Contract and these Conditions shall apply to each Contract mutatis mutandis. The Company shall in addition be entitled to request payment for any instalment of the Contract goods so delivered in accordance with the provisions of Conditions 7.1 or 7.2 above and failure to pay within the relevant period specified shall entitle the Company to suspend deliveries of the goods pending payment without prejudice to any other remedy available to the Company.

7.4 The Company shall be entitled to charge interest on a daily basis on any part of the Contract Price not paid by its due date from the date until payment at the rate of four per cent per month from time to time in force whether before or after judgement.

7.5 The time hereinbefore mentioned for payment for goods is of the essence of this Contract.

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WARRANTY

8.1 The Company warrants that if the Purchaser within two working days or receipt of the goods by the Purchaser notifies the Company in writing of any defect of workmanship or materials in the goods and returns such goods to the Company properly and adequately packed carriage or post paid the Company shall at its option replace such goods or refund to the Purchaser the price of such goods as are shown in materials or workmanship to the Company’s satisfaction to be defective.

8.2 The Purchaser shall inspect the goods immediately upon delivery and in the event of goods not complying with the order the Purchaser shall inform the Company in writing within two working days of receipt by the Purchaser. Should the Purchaser discover any discrepancy between the goods supplied and those charged for on the Company’s invoice, or any other error on the invoice, the Purchaser shall inform the Company in writing within two working days of receipt of invoice.

8.3 Failure to make any such claim within such period shall constitute unqualified acceptance of goods and waiver by the Purchaser of all claims relating to defects in or non delivery of the goods or delivery of the wrong goods as the case may be.

8.4 Save as aforesaid and save in respect of death or personal injury resulting from the negligence of the Company its servants or agents the Company shall not be liable for any claim or claims for direct or indirect consequential or incidental injury loss or damage made by the Purchaser against the Company whether in contract or in tort including negligence on the part of the Company its servant or agents arising out of or in connection with any defects in the goods or act omission neglect or default whether or not the same constitutes a fundamental breach of the Contract or breach of a fundamental term thereof of the Company its servants or agents in the performance of the Contract.

8.5 Without prejudice to the generality of the aforegoing nothing herein contained shall operate to exclude of restrict liability for beach of any obligation arising from the Sale of Goods Act 1979 and/or the Supply of Goods and Services Act 1982 as against the Purchaser if he is dealing as a consumer as defined by Section 12 of the Unfair Contract Terms 1977.

8.6 Subject only to the provisions of these Conditions no statement undertaking warranty or condition express or implied by law trade custom or otherwise shall apply to the Contract.

8.7 The Purchaser shall indemnify the Company against all actions, claims or demands by third parties against the Company howsoever arising directly or indirectly in respect of or in connection with the goods or the Contract by the Company to supply the same upon the terms and conditions herein contained.

8.8 Without prejudice to the foregoing the Company shall in no circumstances be liable for any loss damage costs or expenses which exceed in the aggregate the sale price of the goods.

8.9 The price at which the Company agrees to supply the goods is based on

8.9.1 the warranties given and accepted

8.9.2 the cost of manufacture of goods

8.9.3 the cost of insurance and

8.9.4 the exclusions and restrictions of liability imposed

The company is prepared to negotiate a different price if the Purchaser requir

Customer Service

Guidelines on How to Use the site

For the most part we are hoping that the basics are easy enough for people to find their way around – but we are always open to suggestions on how we can make your experiences of using this site better. If at any time you have any problems or you would prefer to talk to us direct then please do not hesitate to get in touch with us at any time during our opening hours. Out of hours help is often available by email. We will do our best to answer any queries as quickly as possible. Please remember though that we are a small team so there will always be times when we answer quicker than others.

Browsers – Internet Explorer, Firefox, Safari, etc..

The site is best viewed using Firefox although we have tested the site using Internet Explorer and Safari as well. So far we have not experienced any problems ourselves although one or two people have had issues with logging in. If you do have trouble accessing your account then please check to ensure that you are running the latest version of your browser and your security settings are not set too high. If the problems persist and/or you need help then please get in touch and we will endeavour to help where we can.

Cookies

Cookies must be enabled to use this site. If you come to a page which tells you that your cookies are not enabled, then please follow the insturcionts. Any problems then please get in touch and we will endeavour to talk you through the process.

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Create Your Online Account and Logging In to the site

Click on the following links to take you straight to the pages to create and manage your account. Please be assured that the shop is managed by us and no-one will have access to your personal details other than one of the designated members of our team.

The shop is secure and your personal details are kept in a password protected directory.

Create Your Account

Required information: First Name, Last Name, email address and your chosen password. Other details are optional.

Click on Submit when you have entered the information. You will then be taken to a Log In page where you can then enter your details to see the new prices (once they have been published)

To Log In

It is pretty simple – just enter your email address and password then click on Log In and you will then be taken to your account page.

After you have logged in you can add things to your “Cart”, your “Wish List” and edit your details in your “Account”.

You will then be able to look at the collections and see the discounts, offers and special prices not available to the general public.

 

If you get to a page which tells you that you need to enable cookies it means one of two things either you need to enable cookies on your computer or you need to follow another link. Go to the front page of www.charlespatricialester.com and go to “My Account” at the top of the page and follow the links to create a new account.

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Security

We are fully committed to the security of our website and the protection of our customers.

Secure certificate

This site has a registered secure certificate. If users of the site experience any problems with this certificate it is their responsibility to inform the website owners immediately.

Password protected directories

Personal details contained in the customer accounts are kept in password protected directories which are only accessed by the administrators of the site and other authorised personnel.

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Ordering

How to Place Your Order Online

Making a purchase is easy. Just follow these simple steps:
* Shop by browsing through our collections.
* Click on the image to access the items products page, where you will be given information on sizing and colour options (if available).
* Add item(s) to your shopping cart on the Add to Cart option.
* Review the items you have added to your shopping cart by clicking “My Cart”. To change the number of items, type in the amended quantity required next to the item concerned. To delete an item from your shopping cart enter a zero in the quantity box and click on “Update Cart”.
* To continue shopping after viewing your shopping bag, click the “Continue Shopping” button.
* Click on “Proceed to checkout” to finalise your transaction and follow the instructions.

For further information you can give us a call and we will be happy to guide you through the ordering process.

Purchasing Stock items

Stock items refer to items which are in stock and available for immediate despatch.

Special Order Items

‘Special Orders’ refer to items which need to be ordered specifically by the purchaser in accordance with their specific requirements. Depending on the complexity of the order they can take anything from 2 weeks up to 8 weeks, however we always quote 6-8 weeks on most special orders. If you require an item sooner than this, then please contact us prior to placing the order to ensure that we are able to deliver in the time you have requested.

Please note that we are very flexible and will always endeavour for individual client’s needs regarding times of delivery.

Alterations

If you require an item to be altered please ask for a quote for the alterations required. Confirmation of the alteration will be required prior to the order being accepted. Full payment will be required for all alterations prior to the Company accepting the order.

Minor alterations such as shortening skirts can be done prior to delivering to you. Please be aware however, that if the items need to be altered we will not be able to despatch immediately. Please request an estimated delivery time when ordering.

N.B. If any garments have been altered by persons other than ourselves then they will be deemed as second hand and will not be eligible for return, refund or exchange.
How to place an order

There are several ways in which you can order items:

Direct through the online shop, following the guidance notes above
By telephone
By email – followed by a telephone call to make payment by credit card
By post – enclosing a cheque made payable to Charles and Patricia Lester Limited
In person at the Studios in Abergavenny

Tracking your order

You can track progress of your online orders by logging in to your account on www.charlespatricialester.com using your normal log in details.

Emails will be sent to you periodically when your items have been despatched and/or your order has been updated.
Cancellation of Orders

If you wish to cancel your order, please email us at contact@charles-patricia-lester.co.uk or call us on +44 (0)1873 853559. We will cancel your order provided it has not already been processed or despatched to you. We will refund you with all the money within 30 days although generally we do endeavour to process these refunds immediately.

If your order has already been despatched to you before you notify us that you wish to cancel the order, you must return the merchandise to us in accordance with our Returns & Exchanges Policy.

We do not accept cancellations on any Special Order items or Bespoke pieces being made especially for you.

 

Re-ordering

If you would like to re-order items you have purchased previously through the new online shop, then you will be able to follow the guidance notes provided in your account.

Availability of goods

Items listed in the shop does not constitute a promise that these goods are available to purchase. If a ‘Stock Item’ is out of stock, we will contact you to confirm whether you would like to change the order to a ‘Special Order’ item. Please be aware that due to the unique nature of the garments, this may not always be possible. We will however, endeavour to offer similar alternatives if appropriate.

Ordering gifts

The online shopping facility will enable you to purchase gifts to be delivered to multiple addresses. You will also be able to select the option to include a gift message from yourself to the recipient.

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Payments

Charles and Patricia Lester Ltd accept the following forms of payment:

  • Visa
  • Visa Electron
  • Maestro Debit Card
  • American Express
  • Mastercard
  • Paypal
  • Cheques drawn from a UK bank account payable in pounds sterling GBP. Made payable to Charles and Patricia Lester
  • Cash – delivered in person only

The transaction will be charged to your credit/debit card when we have received verification and payment authorisation from your card issuer. If your credit/debit card issuer refuses authorisation of payment, we will not be obliged to deliver the items to you. You will receive an invoice and a credit/debit card receipt with your order that can be used for returns or exchange of items.

All payment information is encrypted to assure privacy, using SagePay Payment Gateway. If you select to pay via Paypal, the transfer of the purchase details from our site to Paypal, are encapsulated using their encrypted technology and digitally-signed protocol. For more information about Paypal please visit their website http://www.paypal.com

PLEASE DO NOT SEND CREDIT CARD DETAILS VIA EMAIL OR FAX AS THESE METHODS ARE NOT SECURE.
SagePay – our chosen payment gateway

The Company Charles and Patricia Lester use Sagepay Payment services for payment processing. Sagepay understand that security is of huge concern for customers shopping online and they use top of the range security systems and techniques to ensure you are protected against online fraud. When you enter the checkout area of our site you will move to our secure server. You can instantly see that a page is being viewed in secure mode as the URL (address) will start with “https://” instead of the usual “http://”. The extra “s” stands for ‘secure’, this can also be validated as secure pages have a small yellow icon displayed in most browser windows. If you are not happy about disclosing your Credit Card or Personal Details over the Internet, feel free to telephone us on +44 (0) 1873 853559.

Charles and Patricia Lester Limited expressly exclude liability for any loss you may suffer if a third party procures unauthorised access to any data you provide while using the site. When you place your order you will receive an acknowledgement email from us. This email is not an order confirmation or acceptance. When payments have been cleared the goods will be delivered as requested and transaction will be completed.

Refunds

Refunds are only issued by prior arrangement. Please note that we do offer a 100% money back guarantee on stock items returned to us within the specified time and in perfect condition. Refunds will be paid within 30 days of items arriving at our Studio although we do endeavour to process refunds immediately.

Pricing

All prices on this website are shown in Pounds Sterling (GBP) and are inclusive of VAT. Prices and delivery charges may vary from time to time, despite our best efforts; some of the items listed on our website may be incorrectly priced. If this is the case, we will contact you prior to despatch. We are under no obligation to provide the item to you at the incorrect (whether higher or lower) price provided we have notified you before the item has been despatched.

Due to circumstances beyond our control, prices may have to be changed, including VAT variations. If this occurs, you will be notified asked to reconfirm your order at the amended price.

If you are purchasing outside the UK, you will incur any sales taxes and/or customs duties by jurisdiction. The final price for overseas customers will be calculated in accordance with the exchange rate on the day your payment has been processed by your card issuer.

Orders are subject to acceptance by the company and to availability of goods and will be invoiced at prices ruling at the time of acceptance.

Pricing on sale items and special offer discounts.

Please note the not all special offers will be displayed to non account holders. To view the latest special offers, please log in to your account prior to browsing through the site.

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Tax, Duties and Import Regulations

Tax – UK

All goods sold on this site are subject to Value Added Tax at the current rate unless otherwise specified.
Duties and Import Regulations – Outside UK

The purchaser is responsible for the payment of any duties, levies or taxes payable in their own country. Charles and Patricia Lester nor Georgina Lester will accept any responsibility for any duties payable other than those due under British trading laws.
It is the responsibility of the purchaser to ensure that the goods comply with any Import Regulations and Restrictions applicable.

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Shipping

Prices of individual items do not include delivery charges. Delivery will be charged in accordance with the delivery method displayed on our Website. We employ third-party courier services to deliver your items. Although we provide an indication of typical delivery times, specific delivery times or dates cannot be guaranteed. Claims for non-delivery must be made within 21 days for a 100% Money Back Guarantee.

All address information must be accurate, including the postcode where appropriate, and the recipient’s telephone number. Charles and Patricia Lester Ltd cannot accept responsibility for late or non-delivery if recipient address and telephone details are insufficient or incorrect.

Delivery will be made by Courier or Royal Mail to the address you have specified at the time the order was placed. You will be asked to sign for any goods delivered. At this point responsibility will be passed to you. We shall not be liable for any loss resulting from any lateness of delivery to you.

There is no minimum order value. If an item is out of stock at the point of order, the customer will be advised as soon as possible and will have the option of awaiting stock availability or of selecting an alternative stock. Orders placed will be dispatched within 7 days unless it is a special order which will normally take between 6-8 weeks unless otherwise stated.

Delivery charges

Delivery charges will apply to all orders. The delivery charge is calculated using the current rates as charged by the chosen couriers. The costs reflect the estimated weight of the total order.

Delivery in United Kingdom

Expected date of delivery is next working day from the date of despatch, but this is not guaranteed. Customers will be notified should there be any unforeseen delay – if known by the suppliers.
Delivery outside UK

All items shipped outside the United Kingdom will not be charged UK VAT since international customers do not have to pay local UK VAT. However, non-UK customers may be required to pay local import tariffs.

Shipping Insurance

All items are insured for delivery. The responsibility for which passes to the buyer upon delivery of the goods.

Signed for Delivery

Customers are expected to provide a delivery address at which there is someone present to accept the parcels on the expected delivery day as all deliveries will require a signature.

Multiple addresses

It is possible to ship items to more than one address. Please ensure that you submit full and correct details of all addresses.

Limitation as to Damage

The Company shall not in any way be responsible for any personal injury of damage to property howsoever caused. The Company will not be held responsible for the actions of the courier company when delivering items.

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Returns

If you are unhappy with your goods and would like a refund or exchange, you must contact us within 7 working days of receiving your delivery. Items can be returned for a refund or exchange ONLY within 7 days of receipt. Please follow the relevant Returns Procedure set out below.

Any stock item which is available for immediate despatch is eligible for our 100% money back guarantee.

Please note that special orders and bespoke pieces cannot be returned for a refund or an exchange.
Returns Procedure

The product you return must be in new, unused and unworn condition with all the original packaging and garment tags still attached. New and unused means that there are no marks on the item or any wear on the tags and we will not accept any item with any indication that it has been used or worn. In such cases, the item will be returned to the purchaser without refund and shipping costs will be charged to the customer.

Customers are requested to ensure that they are NOT wearing strong perfume when trying on the garments as it can quickly permeate through most fabrics.
Before you send the item back to us, you must contact us by email or telephone.
Exchanges are possible if the requested item is available. If you wish to exchange, please make this clear when contacting us.

Faulty items will only be accepted if the goods are damaged at the time of receipt and the Company is properly notified of the fault.
Charles & Patricia Lester Ltd do not take any responsibility for reimbursement and compensation in the event that any return packages are lost, stolen or mishandled.

For further information you can contact us and we will be happy to talk you through the returns procedures.

For UK Customers

If you are located in the UK, we recommend shipping using your local registered postal service for insured parcel post to the Company address. Alternatively, you can return items using your preferred courier service. All the charges and paperwork will be your responsibility.

Please retain the postage receipt to ensure that your package can be traced. All return shipping charges must be prepaid.

You must ship the item(s) back to us in the original packaging.
We will credit the credit/debit card used for your original transaction with the purchase value of the item(s) successfully returned in accordance with the terms set out above. Original shipping charges are non-refundable

For NON-UK Customers

All items returned from outside of the United Kingdom MUST be marked as “Goods being returned to original manufacturer” Packages which are not marked in this way will become liable for UK VAT duties. The customer will be liable for these charges.

We recommend you return items using your local registered postal service for insured parcel post to the Company address. Alternatively, you can return items using your preferred courier service. All the charges and paperwork will be your responsibility.

Please retain the postage receipt/airway bill to ensure that your package can be traced. All return shipping charges must be prepaid.

We will credit the credit/debit card used for your original transaction with the purchase value of the item(s) successfully returned in accordance with the terms set out above. Original shipping charges are non-refundable.
Sale Items

Some sale items can be returned at the discretion of the Company. Return of sale items will follow the procedure outlined in our Returns & Exchanges Policy.

Who to contact to arrange return of goods?

If you have any queries about returning an item or items, then please contact the office using the contact details provided below.

Who to contact to arrange return of goods?

If you have any queries about returning an item or items, then please contact the office using the contact details provided below.
When are refunds processed?

Refunds are only issued upon return of the items purchased which have been inspected.

Can Credit notes be issued?

Credit notes can be issued should customers wish to exchange items instead of being issued with a refund.

Can items be exchanged?

Customers can opt to exchange an item. Please get in touch for more details.
When should items be returned?

Goods must be returned within 10 days of delivery.

What if items arrive damaged or the parcel has been damaged in transit?

If the goods are damaged, the Purchaser should contact Charles and Patricia Lester Ltd within 3 days of receipt of goods. Damaged goods must be returned to Charles and Patricia Lester, The Workhouse, Hatherleigh Place, Union Road, Abergavenny, Monmouthshire. NP7 7RL suitably packaged. Charles and Patricia Lester Ltd will replace or refund the items concerned.

All original packaging must be returned as it forms a part of the evidence required for insurance purposes.

If goods are considered to be of faulty manufacture, please contact us immediately with the problem so that we can ascertain the cause of the potential fault and whether it is due to the manufacturing process. The Company reserves the right to decide whether any perceived faults are due to manufacturing error.

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Products
Accuracy of Photography and Images

We have made all reasonable efforts to ensure each photograph accurately reflects the item being sold. On occasions, there may be minor differences between the item’s appearance in the photograph and the item delivered due to all fabrics being hand dyed individually. Colours may vary slightly from the photograph due to differences between computer screen displays and printers

What if the items I want are unavailable or out of stock?

If an item is out of stock at the point of order, the customer will be advised as soon as possible and will have the option of awaiting stock availability or of selecting an alternative item.

Colour matching garments

Please be aware that all fabrics are hand painted for each individual garment or outfit. If items are to be matched, originals can be returned to allow us to match the item as close as we can.

It is advisable to order complete outfits at the same time. We cannot guarantee that items bought to go with previous purchases will match or even compliment. If you have any doubts about items matching please get in touch.

About our Colour names

Items with the same colour name on the website might not necessarily be the exact same tone. This is due to the complicated processes involved in creating the individual garments.

Can I order colour swatches of the garments available?

Swatches can be purchased to ensure that colours ordered are exactly as required. We will always keep a sample of the same colour swatch on file to ensure that we replicate colours actually seen. However, it must be noted that in some instances there will still be slight variations due to the individual nature of our work.

The cost of the samples will be refunded on payment of a full order over the value of £500.

Please be aware that the small pieces of fabric which are used for the colour swatch sets are unlikely to be a full representation of the huge variety of tonal variations normally found in a larger piece of cloth. However, we endeavour to select pieces for the colour swatches which are as close to representing the colours as possible.

Can I see samples of the types of fabric used?

Samples of fabric types can be purchased through the online shop. As with the colour swatches the cost of the samples will be refunded on payment of a full order over the value of £500

Description of products

We will endeavour to describe the products as accurately as possible. If you have any questions then please do not hesitate to contact us for further information about the items concerned.

Extra fabric for hats, accessories and matching shoes.

If you require extra lengths of fabric for accessorising then please request this at the time of placing the order. If you decide that you require extra fabric then we will endeavour to get as close a match as we can although we cannot guarantee this especially with the more unique art fabrics.

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Managing your account

All customer account details are stored in a secure directory. It is your responsibility to ensure that all of your details are kept up to date. You can log in to your account at any time where you will be able to manage account settings, alerts, newsletter subscriptions, passwords, etc.

If you require help with managing your account then please do not hesitate to get in touch.

Adding items to your Wish List

Each account holder has the option of choosing items to go into their wish list. This wish list can then be forwarded to friends and family in an email. The email will include various options which will enable the recipients to purchase items within that wish list.

Managing your Address book

Your address book will enable you to store numerous addresses which you use for your credit card details, home address and delivery addresses.

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